Refund policy

Updated 4 October 2026. These updated terms apply only to orders placed after this policy was published. Orders placed under earlier terms, including earlier orders on this publication date, retain those terms and benefits.

This policy explains returns and refunds for goods purchased from Running Woman Limited. It is offered in addition to your statutory rights and does not limit them.

Orders placed under earlier terms retain the terms and benefits offered when they were placed, including any prepaid-return benefit.

Your statutory cancellation rights

Where the standard statutory cancellation right applies to your online order, you can change your mind without giving a reason. You have until 14 calendar days after the day you receive the goods to tell us that you wish to cancel, and a further 14 calendar days after notifying us to send the goods back.

Where one order contains goods delivered separately, the standard cancellation period runs from receipt of the last item. You can also tell us that you wish to cancel before your goods arrive.

A return sent within the applicable statutory return period will not be refused solely because it reaches us after a goodwill receipt deadline. Please keep evidence showing when you sent it. If the law applicable to your order gives you additional rights or longer periods, those rights still apply.

UK change-of-mind returns

Our UK goodwill policy extends the notification period to 30 calendar days after the day you receive your goods. Tell us within that period that you wish to return them, then send them back within 14 calendar days after notifying us.

If one order is delivered in separate parcels, the notification period runs from receipt of the last item. This is a send-back deadline: goods posted in time do not have to reach us within those 14 days.

Gifts

The UK goodwill benefit can be transferred to someone who receives the goods as a gift or otherwise becomes their owner. We may ask for reasonable evidence of the purchase and transfer, such as the original order details and confirmation from the purchaser. The deadlines run from the original delivery, not from the date the gift is given. Refunds are returned to the original payment method.

International goodwill returns

For orders delivered outside the UK, we also offer an additional change-of-mind goodwill benefit: the returned goods must reach our returns address within 30 calendar days after the day you receive your goods.

Under this additional international goodwill benefit, we refund the price of the returned products only, not the original delivery charge. This does not reduce any delivery refund due under your statutory cancellation rights or your rights concerning faulty, damaged, misdescribed or incorrectly supplied goods.

If one order is delivered in separate parcels, this additional goodwill period runs from receipt of the last item. Please allow enough time for international return postage.

This receipt deadline applies only to the additional international goodwill benefit. It does not apply to a return made under your statutory cancellation rights. Where the standard statutory cancellation right applies, you may notify us within 14 calendar days after the day you receive the goods, then send them back within 14 calendar days after notifying us. We will accept a statutory return sent within that period even if it arrives more than 30 days after you received your order.

The goodwill deadline also does not restrict your rights concerning faulty, damaged, misdescribed or incorrectly supplied goods.

How to arrange a return

Tell us clearly that you wish to cancel or return your goods. You can email contact@runningwoman.com or write to the address below. Including your name, order number and the items concerned helps us identify your order; no reason is required for a change-of-mind cancellation.

You may use the model cancellation form at the end of this policy, but it is optional. A printed form or prior approval is not required to exercise your statutory cancellation rights.

Returns address

Running Woman Limited
7 Betley Close
Northwich
CW9 8SG
United Kingdom

Return postage

For change-of-mind returns on orders placed after publication of this updated policy, you pay the return postage. We do not provide a free return label for these returns. You may use a suitable postal or delivery service of your choice; please keep proof of posting.

For earlier orders, we will honour any prepaid-return benefit included in the terms of your purchase. Please contact us for the return arrangements that apply to your order.

Faulty, damaged, misdescribed or incorrectly supplied goods are handled separately: we will arrange collection or cover reasonable necessary return costs, as explained below.

Change-of-mind refunds

For a statutory cancellation involving returned goods, we will refund without undue delay and within 14 calendar days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. We apply the same timetable to eligible UK goodwill returns.

For an additional international goodwill return received within its 30-day receipt deadline, we will refund without undue delay and within 14 calendar days of receiving the goods.

If we have not dispatched your goods, or have offered to collect them ourselves, a statutory cancellation refund will be made without undue delay and within 14 calendar days after you tell us that you are cancelling.

Refunds are made to the payment method used for the original purchase. We do not charge a cancellation or restocking fee.

Original delivery charge

When you cancel your entire order using your statutory cancellation rights, we refund the standard outbound delivery charge you paid. We also include that standard delivery refund for eligible full-order UK goodwill returns.

For additional international goodwill returns outside statutory cancellation rights, we refund the price of the returned products only; the original delivery charge is not refunded. This condition does not limit a delivery refund required by statutory cancellation or faulty-item rights.

For statutory cancellations and eligible UK goodwill returns, if you chose a more expensive delivery service, the change-of-mind delivery refund is limited to the cost of the least expensive standard delivery service offered for your order; the extra premium is not refunded. Customer-paid return postage is separate from this refund of the original delivery charge. Different rules apply to faulty or incorrectly supplied goods.

Handling the goods

You may inspect and try the goods as you reasonably would in a shop. We may reduce a change-of-mind refund to reflect a loss of value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. This does not limit your rights if the goods are faulty or otherwise fail to meet the contract.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their purpose and as described. If your item is faulty, damaged on arrival, misdescribed or incorrectly supplied, email contact@runningwoman.com so we can help with the appropriate remedy.

You normally have a statutory short-term right to reject goods that do not meet the contract within 30 calendar days of delivery and receive a full refund. After that period, rights to a repair, replacement, price reduction or refund may still apply. The 30-day goodwill windows above are not a cutoff for faulty-goods claims.

We cover reasonable necessary return costs for goods that do not meet the contract and will arrange collection or suitable return instructions. You do not need to pursue our delivery provider yourself if goods arrive damaged.

Any refund for faulty, damaged, misdescribed or incorrectly supplied goods will include the original delivery costs paid for those goods, including premium delivery costs. Refunds are made to the original payment method without undue delay and within 14 calendar days after we agree that you are entitled to the refund.

Any reduction for use on a later statutory refund will be made only where the law permits. Your applicable statutory rights remain intact.

Contact details

Running Woman Limited, company number 10135857.

Registered office, business contact address and returns address:

7 Betley Close
Northwich
CW9 8SG
United Kingdom

Email: contact@runningwoman.com.

Optional model cancellation form

Complete and send this form only if you wish to cancel your contract. You can instead send any other clear statement of your decision to cancel.

To: Running Woman Limited, 7 Betley Close, Northwich, CW9 8SG, United Kingdom; contact@runningwoman.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods

 

Ordered on / received on

 

Name of consumer(s)

 

Address of consumer(s)

 

Signature

Only if this form is submitted on paper.

Date

 

Delete the alternatives that do not apply.