Terms of service
Updated 4 October 2026. These updated terms apply only to orders placed after this policy was published. Orders placed under earlier terms, including earlier orders on this publication date, retain those terms and benefits.
1. Who we are and what these terms cover
Running Woman is operated by Running Woman Limited, a company registered in England under company number 10135857. Our registered office, business contact address and returns address are:
Running Woman Limited7 Betley Close
Northwich
CW9 8SG
United Kingdom
Email: contact@runningwoman.com.
In these terms, "we", "us" and "our" mean Running Woman Limited. "You" means the person using our website or buying from our shop.
These terms cover the use of our website, including our editorial content, running guides, free training plans and pace tools, and consumer purchases of physical products from our Shopify shop. Our Shipping policy and Return and refund policy provide the detailed delivery and returns terms for purchases. Our Privacy policy explains how we use personal information; reading it is not consent to optional marketing or tracking.
Please read the terms before ordering and keep a copy for reference. These terms are provided in English. If you wish to buy for a business rather than as a consumer, please contact us before placing an order so we can agree appropriate terms.
Nothing in these terms or our related policies takes away rights you have under laws that cannot be excluded or restricted by agreement.
2. Editorial content, training plans and running tools
Our articles, guides, training plans and tools provide general information and educational support. They are not personal medical advice, diagnosis, treatment, rehabilitation, an individual coaching assessment or a substitute for advice from a suitably qualified professional.
Read the intended audience, starting requirements and any safety guidance for a plan before using it. A general plan may not be suitable for your circumstances. If you have an injury, a medical condition, symptoms or uncertainty about whether a plan or activity is appropriate, seek advice from an appropriate qualified professional. Additional professional guidance may be needed during pregnancy, after childbirth or when returning after illness or injury.
Training responses differ between individuals. We do not guarantee a particular finish time, improvement, fitness outcome or freedom from injury. Pace and treadmill conversions and estimated finish times are based on the inputs and assumptions used by the tool; rounded calculations and constant-pace estimates cannot account for all real-world conditions.
We aim to provide accurate, useful information and correct errors when identified. Research and guidance can change, and no article can cover every individual situation. Please contact us if you notice a possible error. These limitations do not remove any duty of care or legal responsibility that cannot lawfully be excluded.
3. Website access and customer accounts
Access to our editorial content and free tools is free of charge. You are responsible for your internet connection and any charges from your provider.
Where a feature uses a customer account, provide accurate information and keep your login details or sign-in access secure. Tell us promptly if you suspect someone is using your account without permission. Do not use another person's account without their permission.
You must be at least 18 to create an account. If you are under 18, a parent or guardian may create an account for you to use under their supervision. Purchases must be made by someone aged 18 or over, as set out in section 6.
We may maintain, update or temporarily suspend parts of the website. We cannot promise uninterrupted access, but will use reasonable care and skill in operating it. If we need to restrict an account because of a serious breach of these terms or a security risk, we will act proportionately and explain the reason where it is appropriate and lawful to do so.
Contact us if you wish to close an account. Account closure does not necessarily erase all order records or other information we have a lawful reason to retain. Our Privacy policy explains retention and your rights.
4. Material you submit to us
This section applies only where we offer a way to submit material for the website, such as a story, photograph, comment or review. It does not mean every type of submission is currently available. An enquiry sent to customer service is not permission to publish that enquiry.
You retain ownership of your material. Only submit material you have the right to share. Obtain any permissions needed for photographs or personal information about other people, and do not submit unlawful, threatening, discriminatory, defamatory or privacy-infringing material. Reviews or accounts of personal experience must be honest; do not impersonate another person or conceal a relevant commercial connection.
Submitting material does not automatically publish it or give us permission to publish its personal details. Where you separately agree to publication, the permission you grant us is non-exclusive and limited to storing and displaying the agreed material on the website and making reasonable formatting or editorial changes needed for publication, accessibility and moderation. This includes using service providers to carry out those activities on our behalf. We will not materially change the meaning of your contribution or use it in advertising or other promotional channels without obtaining separate permission. Publication details, including any name or credit, must be agreed before publication.
We may decline or remove a contribution if it breaches these terms, presents a safety or privacy concern or cannot reasonably be verified. Contact us to request correction or removal of published material. We will consider the request promptly, explain any lawful reason for retaining material and stop displaying removed material on the parts of the website we control. We cannot guarantee removal of copies made independently by other people or third-party search caches. Any processing of personal information remains subject to our Privacy policy and applicable law.
This permission is limited to the purposes described above. It does not transfer ownership to us or impose a general obligation on you to indemnify us for all losses.
5. Copyright, links and acceptable use
Website content belongs to us or its identified contributors or licensors, unless a different licence is stated. You may read, share links to, print or save content for your personal, non-commercial use. Keep relevant attribution and copyright notices. Any different permissions granted by an identified content licence, and rights allowed by law, are unaffected.
You may link directly to our articles, guides, pace tables, products and other pages in a fair and lawful way. Do not suggest an endorsement, partnership or ownership that does not exist. Do not misuse our branding, frame the website to mislead visitors or reproduce substantial content for commercial use without the relevant permission.
Do not interfere with the website, attempt unauthorised access, introduce malicious software, use it for fraud or harassment, or infringe another person's rights. Any restrictions or response will be proportionate to the issue and subject to applicable law.
Links to other websites are provided for relevant information or services. Those websites have their own terms and privacy practices. A link does not, by itself, mean we control the linked website or endorse everything it contains. Any affiliate or referral relationship associated with a link will be identified where relevant.
6. Products, eligibility and prices
You must be at least 18 years old to purchase from our shop. If you are younger, a parent or guardian must make the purchase.
Please check the product description, size information, chosen variant, quantity and delivery address before submitting an order. Product images help show the item; display settings can affect colour, but goods must still match their description. We will not substitute a materially different product without your agreement.
We display prices in pounds sterling unless another currency is expressly shown. Running Woman Limited is not VAT registered. The price and any delivery or other charges we collect will be disclosed before you place your order. Optional charges require your agreement. Payment methods currently available are shown at checkout.
Stock information can change while orders are being placed. If an item becomes unavailable, or we discover a material pricing or description error affecting your order, we will contact you to explain the issue. We will not increase an agreed price or replace an agreed product without your consent. If we cannot fulfil the order on the agreed terms, we will offer an appropriate solution or refund rather than require you to accept different terms.
7. Ordering, acceptance and payment
The checkout allows you to review and correct your order before submitting it. By submitting an order, you make an offer to buy the selected products on the terms and at the total price shown.
We will send an email acknowledging receipt of your order. The contract is formed when we send you our shipping confirmation email confirming dispatch of your goods. An email that merely acknowledges receipt of your order is not acceptance.
Payment is processed using the payment method you select at checkout. Please contact us before ordering if you have questions about payment. We do not promise that payment will be collected only when an order is dispatched.
Your order confirmation will record the products, agreed price and relevant delivery information. We will provide the applicable purchase terms and required information in a form you can keep.
If we cannot accept or fulfil your order, we will tell you and arrange release of any payment authorisation or refund of money collected. For an order we decline before acceptance, we will refund collected payments promptly and in any event within 14 calendar days. If we have already accepted the order, your contractual and statutory rights continue to apply.
Contact us promptly if your order details are wrong or you wish to cancel. We cannot guarantee an amendment once fulfilment has started, but this does not limit your cancellation or returns rights.
8. Delivery and responsibility for goods
Our Shipping policy sets out available delivery destinations, charges and estimated transit times. Delivery arrangements and the charges we collect will be shown before you order. Please contact us before ordering if your destination is not available at checkout.
We aim to dispatch in-stock goods within 2–3 working days. Dispatch time is additional to transit time. An estimated arrival date is not a guaranteed date unless we expressly agree one with you.
Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 calendar days after the contract is made. If we cannot meet the agreed arrangements, we will tell you. You may have a right to cancel immediately where we refuse delivery or an essential agreed delivery deadline is missed; otherwise you can require delivery within an appropriate additional period and cancel if it is not met. We will refund amounts due following cancellation for non-delivery in accordance with your legal rights.
For consumer orders using a delivery service offered by us, goods remain our responsibility until you, or someone you nominate other than the carrier, physically receives them. If you independently commission a carrier that we did not offer, the legal rules about responsibility may differ. Ownership passes to you when we receive payment in full, without changing your consumer rights.
If delivery is missed or an address needs correction, contact us so we can agree reasonable next steps. We do not automatically remove your right to a refund merely because a delivery attempt fails. Any genuinely applicable extra charge will be explained and must be reasonable and lawful.
International import duties or taxes may apply. For USA orders, we cover the applicable import duties handled through Royal Mail when purchasing postage, without a separate customer duty charge. For other international destinations, the Shipping policy explains your responsibility for applicable import duties and taxes and the collection arrangements. Any amounts we collect will be disclosed before ordering; we will not impose an undisclosed charge of our own after the order.
9. Cancellation, returns and faulty goods
Our Return and refund policy explains the cancellation process, return windows, postage, refund timing and any additional goodwill benefits. Those benefits are in addition to, not instead of, your statutory rights.
Where the UK statutory cancellation right applies, you can normally cancel an online goods order without giving a reason by telling us within 14 calendar days after you receive the goods. You then have a further 14 calendar days to send them back. Applicable exceptions must be explained before purchase. You may notify us by email or post; use of a particular printed form is not mandatory.
When you cancel an entire order under that statutory right, we refund the standard outbound delivery charge paid. Any extra cost of a more expensive delivery option you chose is not normally refunded for a change-of-mind cancellation. Refunds will follow the statutory timescales explained in our Return and refund policy.
For change-of-mind orders placed on or after the effective date of our updated Return and refund policy, you pay return postage where this has been disclosed before purchase. Any earlier prepaid-return benefit offered for an existing order will be honoured. This is separate from your rights if goods are faulty, damaged, misdescribed or incorrectly supplied.
Goods must be of satisfactory quality, fit for their stated or agreed purpose and as described. If they are not, the available remedies may include rejection and refund, repair or replacement as provided by law. Faulty-goods rights do not end at the expiry of a change-of-mind return window. Where we are responsible, we will arrange collection or cover reasonable necessary return costs.
Additional mandatory rights may apply in your country of residence. Contact us at contact@runningwoman.com for help with a return or problem.
10. Personal information and communications
We handle personal information under applicable data-protection law, including the UK GDPR and Data Protection Act 2018. Our Privacy policy explains purposes, legal bases, relevant service providers and other recipients, retention, safeguards and your rights.
We may send necessary messages about an order, account, security issue or your enquiry. These are distinct from optional marketing. We will not send marketing emails without your express consent. You can withdraw that consent using the unsubscribe link or by contacting us. We will stop marketing to you when you unsubscribe; we do not apply a grace period in which marketing may continue. We may keep a suppression record to respect your choice.
Account closure, withdrawal of consent and a request to erase personal information are different actions. We will consider your request under applicable law and explain any lawful retention or exception. We do not treat visiting the website as consent to all processing, optional cookies or international transfers.
11. Our responsibility to you
We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or if both you and we knew at the time of the contract that it might happen.
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of rights in relation to goods or digital content that cannot be excluded, or any other liability that the law does not allow us to exclude or limit.
Products are offered to consumers for private use. We are not responsible for business losses such as loss of business profit, revenue or commercial opportunity arising from a consumer purchase, but this does not limit any liability that cannot lawfully be excluded.
Running outcomes depend on many factors, as explained in section 2. A lack of a guaranteed sporting outcome is not an exclusion of our responsibility for a negligent act or a breach of your legal rights.
If an event outside our reasonable control delays an order, we will explain the effect and take reasonable steps to reduce the delay. This does not remove your rights to cancel or receive a refund where the law provides them.
12. Complaints, changes and applicable law
For questions or complaints about the website, an order or these terms, email contact@runningwoman.com or write to the business address in section 1. Please include enough information for us to understand and respond to the issue; an order number is helpful for purchase enquiries.
We may update these terms to reflect changes in the law or the website. We will show the new effective date and give appropriate notice of material changes affecting an ongoing account or service. Changes will not retrospectively reduce the rights or benefits agreed for an existing order. Purchases remain governed by the terms agreed when the contract was made, unless a lawful change is agreed with you.
If part of these terms is found unenforceable, the remaining terms continue to apply so far as lawful. A delay in exercising a right does not, by itself, mean that right has been waived.
These terms are governed by the law of England and Wales. If you are a consumer, you also retain the protection of mandatory laws in your country of residence. You may bring proceedings in the courts of England and Wales or in the courts of your place of residence where applicable law gives you that right, including Scotland or Northern Ireland. These terms do not require a consumer to give up a mandatory right to use their local courts.